TERMS AND CONDITIONS

Bookings

1.1 Plas Weunydd manages bookings for individuals aged 18 and above. We reserve the right to decline bookings without providing reasons.

1.2 Upon submission of your booking through our online reservation system, you will receive an automated booking summary email. Please carefully review the email for any errors. The automated email is not a contract between you and Plas Weunydd. Any issues must be reported via email or telephone within 7 days of receiving the booking confirmation or before the start of your stay if it commences within 7 days.

Payment

2.1 Full payment is required at the time of booking.

2.2 From December 26th 2023 - January 31st 2024, we offered an early bird deal where guests could secure their booking with a 30% deposit for bookings more than 30 days away. The balance will automatically be collected 30 days before arrival. For bookings within 30 days, full payment was required.

2.3 Guests can cancel free of charge until 30 days before arrival; however, cancellations within 30 days will result in a charge of the total reservation amount.

2.4 Bookings made online can be paid via Visa or Mastercard, and payments can be made over the phone by contacting our office.

Cancellation by Plas Weuyndd

3.1 We reserve the right to cancel or reschedule your stay up to 14 days before your reservation. In case of cancellation, you will be offered a reschedule or refund.

3.2 Immediate cancellation may occur due to unacceptable behaviour, including but not limited to inappropriate conduct with other guests or team members, noise disturbances, property damage, or acts of violence.

3.3 We are not liable for circumstances constituting "force majeure," including events beyond our control like natural disasters, epidemics, or acts of terrorism. Guests are strongly advised to obtain holiday cancellation insurance in advance.

Damage Deposits

4.1 Guests are responsible for maintaining the property and its contents. Any breakages, damages, or losses must be reported by email to stay@plasweuyndd.co.uk. We reserve the right to claim for damages within 14 days of departure.

Group Bookings for Llechwedd Tents

5.1 Group bookings are permitted only when all six tents are reserved.

Dogs

6.1 Llechwedd Tents - All tents are dog-friendly, allowing a maximum of two dogs per stay. Dogs must be controlled, on a lead, and not left unattended. A fee of £20.00 per stay applies.

6.2 We allow one dog to stay at Barlwyd Glamping. Your dog must be on a lead at all times due to proximity to local livestock. Any harm to livestock will be charged to the owner of the dog. Dogs must not be left alone in the Shepherd's Hut. You must bring your own dog bed. Dogs are not allowed on the beds. A Dog charge of £20.00 applies to allow for additional cleaning on departure which must be booked directly with the accommodation. Your dog must not create a nuisance to other guests. We reserve the right to ask you to remove your dog if complaints are raised.

Day Visitors

7.1 Visitors are allowed, but they must report to the Plas Weunydd Hotel front desk.

Complaints

8.1 Guests must report any issues to the property owner immediately to allow for timely resolution. The property owner will make every effort to address problems promptly.

Liability

9.1 The property owner is not responsible for guests' personal possessions. Plas Weunydd is not liable for death or injury unless it results from negligence.

No Smoking Policy

10.1 Smoking is strictly prohibited inside properties. Failure to comply results in a £400 fee for deep cleaning. Smoking outside is allowed, with proper disposal of cigarette butts.

On-Site Regulations

11.1 Guests must adhere to behaviour rules, including noise restrictions after 9:00 p.m. Fire pits and BBQs must be kept in designated areas. Fireworks and sky lanterns are prohibited.

11.2 Breach of regulations may result in termination of stay without a refund.

11.3 Guests are encouraged to follow the Countryside Code, respecting the environment and adhering to guidelines for waste disposal.

Gift Cards

12.1 The Plas Weunydd Gift Card is not a cheque, credit, or charge card. The minimum activation amount is £50.

12.2 The Gift Card is non-refundable, expires after 12 months of inactivity, and cannot be exchanged for cash.

12.3 Plas Weunydd is not responsible for lost or damaged cards.

Gift vouchers cannot be resold or redeemed for cash. Any voucher found to have been resold will be null and void.

Check Your Booking

13.1 For any booking issues, contact Plas Weunydd by email - stay@plasweunydd.co.uk

Offers

Free Wilderness Sauna Session:

  • Offer valid for bookings of 2 nights or more in Barlwyd Shepherd’s Huts made before November 2024.

  • Complimentary sauna session is valid for stays from June 1st onwards.

  • Offer is also valid for Gift Cards purchased with a value of £300 or more during the promotional period.

  • Sauna sessions are subject to availability and must be booked in advance. Guests will be emailed instructions on how to book their session.

  • This offer cannot be redeemed for cash and is non-transferable.

  • Plas Weunydd reserves the right to amend or withdraw this offer without prior notice.